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The purchase of the new tube laser cutter has enabled the company to increase both turnover and quality for this popular service .
over 30 years , we ’ ve supplied directly to stockists . When they place an order , we can transport it directly to their customers . The orders arrive in unmarked trucks with our customer ’ s name on the packing list .” Paul understands the business insideout and has long believed that close communication with customers is the key to success . “ If there is ever an issue with an order , we first solve the problem , then talk about what went wrong . I never want to have dissatisfied customers .” Another notable factor is Paul ’ s insistence that every order must be dispatched on the day it arrives . “ I ’ ve followed this practice of clearing the inbox by the end of the day for thirty years . Clients are often amazed that if they place an order at 16:30 , it will be delivered the following morning at 06:30 . However , we can easily do this and still be home by 17:00 . It ’ s a question of good organisation and investing in state-of-the-art technology .” When a large order arrives , the customer is immediately called to determine which items are needed first . Urgent items are delivered immediately , while the rest is sent just in time for the customer to use . “ Our customers appreciate this attention to detail which saves them time and stream-lines their receiving processes .”
Investments in technology & people Walking through the company ’ s spacious warehouses , one can ’ t help but notice the air of calm professionalism . Despite having a busy daily list of orders to fill , the staff are relaxed the number of hollow bars we stock and , as a result , have accelerated growth in this sector . I believe you need to be bold when buying stock . This philosophy has seen us double our turnover within two years .” “ Our customer base also continues to expand . We ’ ve met new customers and experienced increased orders from existing customers . For example , we supply the largest stockist in the UK , and that business is growing rapidly . It may surprise some people that we sell a lot more to the UK now than we did pre-Brexit . Customers in the UK appreciate that we always quote a price for the complete order . That differentiates us from other suppliers .”
Supplying to stockists Most of Paul Meijering ’ s business is supplying stockists worldwide . “ For The sheet laser cutter provides value-added components for customers as needed .
www . stainless-steel-world . net Stainless Steel World April 2023 9