Stainless Steel World Americas Journal August 2023 | Page 5

End User Interview

The Maintenance Director incorporates hands-on training whenever possible . “ We will have three people doing something at the same time , and the instructor will be watching . They might say , ‘ Stop ! What is he doing wrong ?’ And continue prompting students until they understand best practices .” This kind of training really makes a difference , and therefore makes plants run better . The Maintenance Director ’ s top priority is that people go home safe , and they go home happy because they feel confident and satisfied with their work .
5 . Give People a Positive Work Experience
Leaders in any work setting are in a unique position to be able to influence several people ’ s attitudes and experiences . “ We can get the work accomplished and give people positive self-worth with a little conscious attention . Considering how to accomplish each job while giving people the most positive possible experience results in happier , more productive , and more loyal employees ; it is just the right way to treat people .”
The Big Picture
Finally , the Maintenance DIrector emphasized the importance of the big picture . He considers KPIs , performance monitoring , personnel issues , and training programs , among other things , as essential aspects of this bigger picture . He discussed the importance of interdepartmental cooperation and strategizing together in order to ensure that everyone is on the same page . This kind of
cooperation and teamwork also opens doors for improvements and progress .
“ There are some important questions to ask in order to achieve big picture thinking : Where is the industry headed ? What is lacking ? What is needed to be successful ? Once these questions are addressed , the next step is to implement technical training , people skills , and craft skills , all of which are necessary ,” he concluded .
“ Looking forward , the picture may look a bit different ; with fast-changing technology , opportunities in the field may adapt over the years ,” he added , " In the past , the Maintenance Director explained that there were a lot more mechanics and pipe fitters , however recently , there are more instrumentation technicians and control engineers . “ These careers will continue to change as the world changes .”
4 . An Hour ’ s Pay for An Hour ’ s Work
The fourth philosophy to strive for is an hour ’ s pay for an hour ’ s work . Fair pay and motivation are key components of any workplace .
“ I say an hour ’ s pay for an hour ’ s work because anything on either side of that is wrong . I will never ask somebody to work without pay , and nobody should expect to get paid without contributing honest work during their paid time .”
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