St Giles Hospice Quality Account 2018/2019 St Giles Hospice 2018-19 Quality Account | Page 7

3.2 In 2018/19 we piloted
a new Hospice at Home
service in Walsall
What we did?
St Giles Hospice has operated
a commissioned Hospice at
Home service in Staffordshire
and Birmingham for many years.
We have been mindful that the
community in Walsall has not
had access to this kind of service.
In 2018 St Giles Hospice, after
financial support from Trustees,
embarked on a 12 month ‘proof
of concept’ project to provide
a Hospice at Home service in
Walsall. 12 months funding was
allocated for this service and,
in collaboration with Walsall
Healthcare, Commissioners and
GPs and primary care teams,
the parameters for the service
were developed.
What was the outcome?
The service was extremely well
received by the families who
accessed it with all stating they
would recommend it to friends
and family who needed similar
care. This small service provided
437 visits, 208 during the day and
229 at night in the nine months
the service was operated. In
virtually all cases people who
wished to remain at home to die
were able to do so. The detailed
outcomes, costings, learning
and recommendations have
been shared with commissioners
to assist them consider future
potential options for such a
service in Walsall.
3.3 In 2018/19 we completed
the implementation of Datix:
an electronic reporting
system for incidents,
accidents and events
What we did?
The Datix system was introduced
right across our organisation in
April 2018 supported by a full
implementation programme to
support our staff and volunteers.
What was the outcome?
We have now successfully
introduced and embedded Datix
for all areas of the hospice.
This has enabled us to better
capture, review and learn from
incidents, accidents and events.
The system has ensured that
the right people are involved
as promptly as possible and
reviews are undertaken in a
timely and transparent way.
The system has supported a
learning culture by sharing the
process, learning and outcomes
with all involved. We have in
year reviewed the quality of
reporting and management
and supported individual teams
to best use and benefit from
the system in practice. In turn
this has enabled us to revise
and develop support, policies
and educational initiatives to
enhance our care and other
hospice activities.
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