St Giles Hospice Quality Account 2017/2018 St Giles Hospice 2017-18 Quality Account | Page 9

2. During 2017/18 all
of our care services
will be evaluated to
demonstrate impact.
What we did
A framework which included key
elements of measuring impact,
such as quality and financial, was
developed. We then matched
each of our services against this
framework to understand where
the gaps were in the available
understanding or data.
What was the outcome?
We have now introduced and
embedded a requirement for an
evaluation framework into all our
service planning.
3. We will implement a
new software system
to manage our patient
safety, risk management
and incident reporting
system, Datix
What we did
In November 2017 the project
team began working with the sup-
port team from Datix to config-
ure the system to follow existing
processes and procedures.
By the end of December we had a
test version which could be popu-
lated with real incidents to ensure
it was fit for purpose.
During January the project lead
introduced Datix to senior man-
agers and encouraged them to
try out the test system and feed
back any problems, concerns or
suggestions to enable continual
development prior to Datix going
‘live’.
During February and March train-
ing events were facilitated by the
support team at Datix to enable St
Giles staff to become administra-
tors of the system and as the ‘live’
date approached training ses-
sions were offered to all members
of staff and volunteers to try out
reporting an event and for man-
agers who would undertake the
review.
What was the outcome?
Datix was launched on 1st April
2018 across the whole organisa-
tion and our challenge in the com-
ing months will be to ensure that
we use the data to its maximum
advantage to learn lessons and
improve practice. That is why we
the use of Datix remains a priority
during 2018/19.
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