SPW 82210 Jan Newsletter P2_SPW82210 January Newsletter | Page 4

LET TER FROM THE GENERAL MANAGER
SHILES' STORY
HAPPY NEW YEAR!
Spanish Wells Golf and Country Club had a very successful 2019. Our successes can be attributed to the teamwork,
communication and cooperation by the SWCA board, the Asset Oversight Committee (AOC), the Community
Liaison Committee (CLC), all our Club Members, and our entire team on the ground. I would be remiss if I did
not mention the great support we receive from our Corporate Accounting, Payroll, IT, and Risk Management teams
as well as many others who provide their expertise each day.
A few highlights from 2019 include the renovation of the tee boxes on all 27 golf holes and the addition of 60 new
members. We have lighter and healthier menu options in the Pub and Restaurant and by most accounts, our service
staff have a higher approval rating than we’ve had in a long time. This can be attributed to Tim and Andrea making
good hiring decisions and continuing to train them into a cohesive team. We also added a facility maintenance
person named Leo Portal. Leo has been pressure washing, painting and repairing our buildings and anything else
that is needed. Leo always tells me, “this is my house” as he takes great pride in making the facility look better for
our members and guests. We’ve added a state-of-the-art public address (PA) system that produces a wonderful sound
when playing music or when using the microphone for events.
I couldn’t be happier with the team we have built, the culture we operate within and the continued support and
loyalty of all the members.
Again, I want to wish you a Happy & Healthy New Year and look forward to working with our team to provide you
with a fun and enjoyable experience at the club in 2020!
Sincerely,
Bill Shiles
General Manager
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