Kenya

The Kenyan market has seen a general decline in ratings this year, with Technology( 4.55) experiencing the most significant drop, falling 82 basis points. Despite this, not all clients are dissatisfied, with one respondent highlighting that ABSA“ provides excellent technology assistance and automation.” Similarly, Pricing has declined by 81 basis points, receiving the lowest score of 4.30. However, this remains an acceptable rating and is a notable improvement from the 3.91 recorded in 2020. Account Management saw a modest decline, dropping to 5.36 from 5.73 in 2024, though it remains significantly stronger than the 4.36 recorded in 2020. Asset Safety remained relatively stable at 5.36, down slightly from 5.45 in 2024. Asset Servicing( 5.50) achieved the highest rating this year, though it too saw a minor dip from 5.64 in 2024. Despite the overall downward trend, client sentiment remains positive. HSBC was praised for its“ great service and proactiveness,” with all respondents rating its service as Above Average. Standard Bank’ s clients unanimously reported they would recommend the provider to industry peers, emphasising that it“ works well in accordance with governance.” Meanwhile, Standard Chartered Bank continues to be highly regarded, with one respondent stating,“ the SCB team are very helpful and knowledgeable.”