UAB SPECIALTY PHARMACY SERVICES
Frequently Asked Questions
DOES UAB SPECIALTY PHARMACY SERVICES HAVE ACCESS TO ALL SPECIALTY MEDICATIONS? UAB Specialty Pharmacy Services has access to most specialty medications. In the event we do not have access to your particular medication, we will transfer your prescription to a pharmacy that does and have that pharmacy contact you. We will also make sure that your physician is aware and knows where your medication is being filled.
WHAT IF UAB SPECIALTY PHARMACY SERVICES IS OUT-OF-NETWORK WITH MY INSURANCE? If your insurance company considers UAB Specialty Pharmacy an out-of-network pharmacy, an explanation of the medication cost will be provided at the time of dispensing or if requested by patient.
WILL MY INSURANCE COMPANY LET UAB SPECIALTY PHARMACY SERVICES DISPENSE THE DRUG? UAB Specialty Pharmacy Services can dispense for most insurance companies. Occasionally, your insurance company will require the use of another pharmacy. In these instances, we will transfer your prescription and have the new pharmacy contact you. We will also make sure that your physician is aware and knows where your medication is coming from.
WILL YOU EVER SUBSTITUTE MY MEDICATION WITH ANOTHER DRUG? From time to time it is necessary to substitute generic drugs for brand-name drugs. This could happen due to your insurance preferring that a generic be dispensed or to reduce your copay. If your provider requests a substitution in therapy, a member of our staff will contact you prior to shipping the medication to inform you of the substitution.
WILL UAB SPECIALTY PHARMACY SERVICES EVER CALL ME? We will call you to:
• Confirm the initial status of your prescription and copay amount
• Set up the initial dispense and refills of your medication
We may also call to:
• Verify prescription insurance information
• Obtain documentation of your income to enroll you in a financial assistance program( if necessary)
• Counsel you on the medication, if that wasn’ t done during your physician appointment
• Tell you that a prescription has been transferred to another specialty pharmacy
• Notify you of any FDA recalls of your medication
WHEN SHOULD I CONTACT THE PHARMACY? You should contact UAB Specialty Pharmacy Services if:
• You have questions about your medication
• You think you are having a side effect or allergic reaction. Please call 911 if the reaction appears serious or life-threatening
• Your address, telephone number, or insurance information has changed
• You have questions regarding the status of your prescription
• You have concerns regarding how to take your medication
• You want to check the status of your prescription
• You need to reschedule to change your delivery
• You would like additional information regarding your plan for therapy
• You suspect an error in shipping or dispensing has occurred
• You suspect the medication has been recalled by the FDA
PHARMACY uabmedicine. org / specialtypharmacyservices
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