PATIENT BILL OF RIGHTS AND RESPONSIBILITIES UAB Pharmacy Services
As a patient, you shall have the RIGHT:
1. Be fully informed in advance about services / care to be provided and have the right to know about the philosophy and characteristics of the Patient Management Program.
2. To be fully informed in advance about care / service to be provided, including the disciplines that furnish care and the frequency of visits, as well as any modifications to the plan of care
3. To be informed, in advance of care / service being provided and their financial responsibility
4. To receive information about the scope of services that the organization will provide and specific limitations on those services
5. To be involved in your individualized plan of care. This may include, but not be limited to, development and revision of plan of care, assessing pain and pain management, making care decisions and resolving dilemmas or ethical issues about care decisions.
6. To refuse care or treatment after the consequences of refusing care or treatment are fully presented
7. To be informed of client / patient rights under state law to formulate an Advanced Directive, if applicable
8. To receive considerate, respectful and compassionate care of yourself and your property regardless of your age, gender, race, religion, culture, language, disabilities, socioeconomic status, sexual orientation, or gender identity or expression. 9. To receive care in a safe environment, free from all forms of abuse, neglect or harassment. 10. To be able to identify company representatives through name and job title( name badge, job title) and to speak with a pharmacist or supervisor if requested. 11. To receive care in a safe environment, free from all forms of abuse, neglect or harassment. 12. To express dissatisfaction / concerns / complaints for lack of respect, treatment or service, and to suggest changes in policy, staff, or services without discrimination, restraint, reprisal, coercion, or unreasonable interruption of services. Patients or caregivers can call 205-996-3300 and ask to speak with a pharmacist or pharmacy supervisor.
13. To have grievances / complaints regarding treatment or care that is( or fails to be) furnished, or lack of respect of property investigated
14. To voice complaints about the care you receive and recommend changes freely without being subject to coercion, discrimination, reprisal, or unreasonable interruption in care 15. To confidentiality and privacy of all information contained in the client / patient record and of Protected Health Information( PHI)
16. To expect that all communications and records about your care are confidential, unless disclosure is allowed by law. You have the right to see or get a copy of your pharmacy records and have the information explained, if needed. You have the right to request amendment to, and / or receive a list of to whom your personal health information was disclosed. 17. To choose a healthcare provider, including an attending physician *, if applicable 18. To receive appropriate care without discrimination in accordance with physician’ s * orders, if applicable 19. To be informed of any financial benefits when referred to an organization 20. To be fully informed of one ' s responsibilities
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