UAB SPECIALTY PHARMACY SERVICES
HOW TO FILE A COMPLAINT We welcome and embrace patient , family , and caregiver comments and complaints about the care and services provided . We do our best to prevent complaints , but if they arise , we will work diligently to resolve identified problems .
If you have any questions , concerns , complaints , or think an error has occurred , please contact us and ask to speak to a supervisor or manager .
• UAB Specialty Pharmacy Services – Phone : 205-996-3300 – Toll-Free : 855-292-6330 – Email : specpharmsvcs @ uabmc . edu
Complaints may be made by calling or emailing us at one of the numbers listed in the top section or by calling UAB Patient Relations at 205-934-2273 .
Complaints will be resolved as soon as possible after they are received . If the complaint cannot be resolved immediately , it becomes a grievance . Within 5 days of receiving the grievance , management will notify you that an investigation is ongoing . A complete resolution will be sent to you in writing within 14 days .
If you feel there are quality-of-care or safety issues that have not been resolved – or you would like to discuss concerns , dissatisfaction , or complaints with a party other than UAB Medicine – you may contact :
• Alabama Board of Pharmacy 111 Village Street Birmingham , AL 35242 – Phone : 205-981-2281 – Website : albop . com / contact-us
• Accreditation Commission for Health Care ( ACHC ) – Phone : 855-937-2242 – Website : achc . org / contact / – Email : complaints @ achc . org
• URAC – Phone : 202-216-9010 – Website : urac . org / file-a-grievance – Email : grievances @ urac . org
RETURN POLICY Unfortunately , we cannot accept returns on any medications or supplies , either for refund or credit . By law , once a medication is given to you , it cannot be returned to a pharmacy except to be discarded or returned to the manufacturer in the event of a recall . If an item is delivered in error or damaged – or if we ask you to return the item to our pharmacy – the item may be replaced , as appropriate .
If you are not satisfied with an item you receive from UAB Pharmacy Services , please call the pharmacy for assistance :
• UAB Specialty Pharmacy Services – Phone : 205-996-3300 – Phone ( toll-free ): 855-292-6330
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