PATIENT BILL OF RIGHTS AND RESPONSIBILITIES UAB Pharmacy Services
As a patient , you shall have the RIGHT :
1 . Be fully informed in advance about services / care to be provided and have the right to know about the philosophy and characteristics of the Patient Management Program .
2 . To be fully informed in advance about care / service to be provided , including the disciplines that furnish care and the frequency of visits , as well as any modifications to the plan of care
3 . To be informed , in advance of care / service being provided and their financial responsibility
4 . To receive information about the scope of services that the organization will provide and specific limitations on those services
5 . To be involved in your individualized plan of care . This may include , but not be limited to , development and revision of plan of care , assessing pain and pain management , making care decisions and resolving dilemmas or ethical issues about care decisions .
6 . To refuse care or treatment after the consequences of refusing care or treatment are fully presented
7 . To be informed of client / patient rights under state law to formulate an Advanced Directive , if applicable
8 . To receive considerate , respectful and compassionate care of yourself and your property regardless of your age , gender , race , religion , culture , language , disabilities , socioeconomic status , sexual orientation , or gender identity or expression . 9 . To receive care in a safe environment , free from all forms of abuse , neglect or harassment . 10 . To be able to identify company representatives through name and job title ( name badge , job title ) and to speak with a pharmacist or supervisor if requested . 11 . To receive care in a safe environment , free from all forms of abuse , neglect or harassment . 12 . To express dissatisfaction / concerns / complaints for lack of respect , treatment or service , and to suggest changes in policy , staff , or services without discrimination , restraint , reprisal , coercion , or unreasonable interruption of services . Patients or caregivers can call 205-996-3300 and ask to speak with a pharmacist or pharmacy supervisor .
13 . To have grievances / complaints regarding treatment or care that is ( or fails to be ) furnished , or lack of respect of property investigated
14 . To voice complaints about the care you receive and recommend changes freely without being subject to coercion , discrimination , reprisal , or unreasonable interruption in care 15 . To confidentiality and privacy of all information contained in the client / patient record and of Protected Health Information ( PHI )
16 . To expect that all communications and records about your care are confidential , unless disclosure is allowed by law . You have the right to see or get a copy of your pharmacy records and have the information explained , if needed . You have the right to request amendment to , and / or receive a list of to whom your personal health information was disclosed . 17 . To choose a healthcare provider , including an attending physician *, if applicable 18 . To receive appropriate care without discrimination in accordance with physician ’ s * orders , if applicable 19 . To be informed of any financial benefits when referred to an organization 20 . To be fully informed of one ' s responsibilities
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