2 . MORNING HUDDLE FORMAT
Before the Huddle starts :
The morning huddle leader encourages everyone to arrive at the meeting on time with their schedules and route sheets . The doctor and leader will be sure that the meeting stays on track and does not run over time .
The leader greets everyone and says , “ Good morning !” They should be upbeat and positive to keep the team engaged . Be sure everyone is standing in a huddle so each team member can see one another .
In the Huddle :
1 . Review yesterday ’ s goals .
Leader asks members of the team to state aloud yesterday ’ s collections , doctor production , hygiene production , and total production to review if the practice is above or below their goal . do with the morning huddle , please add those concerns to your monthly team meeting agenda . Otherwise , your morning huddle will get off track .
Although this format may seem like a lengthy meeting , if the team is kept on track and all members are engaged and prepared , it should only take approximately 15 minutes .
The morning huddle is one of the most powerful tools to ensure a productive and efficient day . It affords dentists the opportunity to use their leadership skills to communicate with their team , gives each team member an opportunity to be a leader , allows the day to start with everyone on the same page , and creates team camaraderie .
In my experience working with hundreds of doctors , I have found that the morning huddle is essential in achieving a highly profitable practice .
Dr . Sharon Tiger is a nationally renowned dental consultant . Her main focus and expertise is patient loyalty and retention . Through the use of workshops and in-office consultations , Sharon coaches professionals on how to present their material to clients in a nontechnical , caring manner that produces astounding results . For over 25 years , she has consulted with dentists , physicians , financial planners , and certified public accountants . Also , she frequently speaks , lectures and conducts seminars for health care and professional organizations . Sharon coaches in person , via telephone and video conferences . Her training programs have been implemented nationally with unprecedented results in increased profitability ( average 45 %) and decreased stress . Dr . Tiger holds a Doctorate in Guidance and Counseling from the University of Arkansas , as well as degrees in Communications and Education from Montclair State College and Monmouth College . Email : txtiger2 @ gmail . com
2 . Review today ’ s goals .
“ Identifying Opportunities ” – the leader goes around the room asking each hygienist and assistant which patients have major unscheduled treatment that needs to be addressed . The clinical team should have already reviewed their route sheets the day before to be prepared for this section . Also remind the clinical team to have intraoral pictures of this treatment ready to review with the patient and doctor .
The leader addresses any updates or information with the team such as patient balances , scheduling treatment , upcoming training , etc .
Leader and doctor tell the team to have a great day ! Some teams tell a joke or an inspirational quote at the close of the meeting .
If the doctor or team has other items they would like to discuss that have nothing to www . northtexasdentistry . com | NORTH TEXAS DENTISTRY 23