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326 Index doctor as patient-doctor relationships overview, 70–71 deference problem, 75–76, 77–78 denial systems, 74–81 and self-doctoring expectations, 77 VIP treatment, 71–73, 83, 85 See also physician selection double-lens experience overview, 4, 181, 210–212 complementary medicine, 207–210 framing of information, 194–197 medical uncertainty, 181–184 odds interpretation attitude, 198–203 researching the disease, 191–193 See also risk/benefit assessments dying label, 136–137 Eleanor, health care professional (and physician husband) (comments on) colleague role conflicts, 76, 77, 79–81 disclosure, 153–154 empathy training, 273–274 end-of-life care, 290 family support, 220–221 hospital administration, 293 invulnerability beliefs, 35 physician selection factors, 70 retirement decision-making, 236 self-doctoring behaviors, 32–33, 38, 58 spirituality, 251–252 treatment location, 69 workaholism, 215 empathy as physician selection factor, 64–68 training for, 12–13, 273–276, 291–292 See also communication challenges; compassion end-of-life care, 290–291 Ernie, an internist (comments on) body image, 96 disclosure conflicts, 163 discrimination, 134 empathy training, 274 psychiatric symptoms, 101 exiting the sick role, transition obstacles, 141–143 expectations level, 124–125 faith. See spirituality family members disclosure conflicts, 176–177 as support system, 220–221 fatigue, dismissal of symptoms, 96–97 Foucault, Michel, 6 Fox, Renée, 182, 257 framing challenges information presentation, 106–107, 194–197, 288–290 statistics interpretation, 198–203, 206 Frank, a surgeon (comments on) denial stage, 30 peripheralization, 142 personality change, 217–218 physician selection, 75 spirituality, 245 workaholism, 214 Frank, Jerome, 260 Frankl, Victor, 8 friend role, conflicts, 74–77, 80–81 future, perspective conflicts, 121–122 Geertz, Clifford, 16 George, an internist, on treatment location, 68–69 Gigerenzer, Gerd, 185 Gilligan, Carol, 111–112 God complex, 109–112, 132 Goffman, Erving, 10–11, 146 good patient role, complexities, 305–306 gratitude, 224–225 grief, 3–4 Groopman, Jerome, 12 group support systems, 221–222 hair losses, 102–104 Harry, an internist (comments on) confidentiality, 287 dignity losses, 104–105 disclosure, 151, 152 empathy challenges, 291 framing of information, 196