Southern Indiana Business September-October 2020 | Page 23

PAID ADVERTISEMENT something where we couldn’t work in our building anymore, we didn’t want all of those important records to be gone,” Renn said, adding that would be even more crucial to have that capability if it was something like a tornado that affected the widespread community. “We need to be able to help our community by still being up and running to process claims and to be there for our insureds.” This plan was put to the test at the start of the COVID-19 pandemic, when people from sectors across the board began working from home. Renn said they had the system all ready to go within a few days and at the start, worked on a rotating schedule. Eventually though, they all began to work from home and would for the next two anda-half months. “I think it worked pretty smoothly,” Renn said. “We reached out to those customers who came into the agency frequently and let them know what was happening, everybody else who called in said they didn’t realize we weren’t in the building anymore unless the occasional noise, like a child or dog in the background, gave us away. “We had never really tested it out, it was more of a ‘we know these things are in place if we need them.’ But obviously COVID forced the issue and made us test it out and it worked like a dream.” The team is now back in the office, of course with safety protocol in place similar to what other businesses have done. They disinfect regularly, stay socially distanced from one and other and clients. They keep the front door locked just as sort of a checkpoint to ensure people who come in have a mask A lot of people don’t like to think about insurance because it brings up the feeling of ‘something may happen. But it’s good to know that we are able to be there for our community whenever a disaster does happen.” and are able to get their temperature taken; staff temperature is also taken daily. “Everybody is understanding,” she said. “I think every business you go into, the process is a little bit different now with COVID.” But she wants to make sure customers know the team is there and ready to help with whatever is needed, whenever it’s needed. They just ask that they call ahead before visiting the office right now. “We want to make sure people know we are seeing customers, we would love to see customers, but please call ahead,” she said. Renn said she feels lucky to be part of the team at Callistus Smith, a place where everyone is flexible and willing to pitch in, and who give their all to those in the community they serve. “They are lovely, welcoming and flexible people and they’re just really a joy to work with,” she said. “They definitely have their clients’ best interest at heart, they go above and beyond to try to help their clients with whatever they may need. For more information, visit the website wallistussmith.com, or call 812-944-7711. Our office is located at 3415 Paoli Pike, Floyds Knobs. September / October 2020 23