SOURCE | Spring 2022 31 might arrive , drag the hose , and just need to top up a tank ,” Williamson says . “ With this system , and the data it provides , there is no more guess work .”
The dispatch team can be more certain in their efforts , making staff vacations and holidays , snowstorms , down trucks , and the corresponding catch-up more precise . The team knows exactly where to focus their efforts . Driver morale is up as well , Williamson notes , as there is a pride emanating from drivers in the number of litres they are pushing out now . The system has had a positive effect on staff mental health through the busiest season and has helped in staff retention .
In fact , this was the first season in Williamson ’ s tenure that a truck has not been out on the road through the Christmas holidays servicing run outs . The next goal : a run out free year .