SMA Digest (Winter 2015) v.55, i.1 | Page 34

HEALTH CARE Canadian Cancer Society SMOKERS’ HELPLINE (SHL) FAX REFERRAL PROGRAM (FRP) As a healthcare provider you are likely to encounter patients at “teachable moments”, when they are more inspired than usual to make a healthy behaviour change. A minimal contact intervention can motivate your patient to make a quit smoking attempt known to lead to future success. Smokers’ Helpline (SHL) referrals are a positive adjunct to your current cessation interventions. Whether you only have time for brief cessation counselling or if your practice offers a fulsome cessation intervention, connecting your patients with Smokers’ Helpline can significantly increase their chances of quitting successfully. Research shows that 60 per cent of SHL clients contacted said that they would not have connected with SHL had they not been called. The SHL Fax Referral Program (FRP) provides a seamless integration between the effective cessation services of SHL and healthcare providers who identify and refer clients who smoke or want to remain smoke-free. Evaluation data suggests that callers who are referred are more likely to agree to proactive service. They are also more likely to be in an earlier stage of quitting than those who self-refer. The FRP eliminates the need for clients to call the SHL. Instead, a Quit Coach will contact the tobacco user to provide services. Simply fill out the form and fax to the SHL. Consenting clients’ information is entered into the SHL’s confidential database and a call is scheduled for a preferred time of day that the client has identified. Multiple attempts will be made to contact the client. The Quit Coach provides information about the SHL service. Once the client agrees to participate, Quit Coaches assess a client’s readiness to quit, and assist by offering counseling based on each individual’s stage of change. Quit Coaches make referrals to additional community based services when appropriate. $30,000 TOWARDS THE TRIP OF YOUR DREAMS! We care about our clients, and we also care about our environment. With a $30,000 travel voucher at your disposal, you’ll be able to experience the trip of your dreams while minimizing environmental impact and supporting local communities and conservations. Get a home insurance quote for your chance to win! 1-888-476-8737 thepersonal.com/mywinningquote Alr XYH[