HEALTH CARE
Canadian Cancer Society
SMOKERS’ HELPLINE (SHL)
FAX REFERRAL PROGRAM (FRP)
As a healthcare provider you are likely to encounter patients
at “teachable moments”, when they are more inspired than
usual to make a healthy behaviour change. A minimal contact intervention can motivate your patient to make a quit
smoking attempt known to lead to future success.
Smokers’ Helpline (SHL) referrals are a positive adjunct to
your current cessation interventions. Whether you only
have time for brief cessation counselling or if your practice
offers a fulsome cessation intervention, connecting your
patients with Smokers’ Helpline can significantly increase
their chances of quitting successfully. Research shows that
60 per cent of SHL clients contacted said that they would
not have connected with SHL had they not been called.
The SHL Fax Referral Program (FRP) provides a seamless integration between the effective cessation services of SHL
and healthcare providers who identify and refer clients who
smoke or want to remain smoke-free. Evaluation data suggests that callers who are referred are more likely to agree
to proactive service. They are also more likely to be in an
earlier stage of quitting than those who self-refer. The FRP
eliminates the need for clients to call the SHL. Instead, a Quit
Coach will contact the tobacco user to provide services.
Simply fill out the form and fax to the SHL. Consenting clients’ information is entered into the SHL’s confidential database and a call is scheduled for a preferred time of day that
the client has identified. Multiple attempts will be made
to contact the client. The Quit Coach provides information
about the SHL service. Once the client agrees to participate,
Quit Coaches assess a client’s readiness to quit, and assist
by offering counseling based on each individual’s stage of
change. Quit Coaches make referrals to additional community based services when appropriate.
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