SLDA Q3 Newsletter SLDA Q3 Newsletter | Page 12

03

服务质量改进
Quality Improvement
客人忠实度指数

服务质量监测主要指数（截至2016年9月）
Key Indicators for Performance Monitor (YTD 2016)

OSE 70.3%

Arrival 68.6%

Guest Room Experience 70%

Our People: 72.4%

Departure 68.6%

Breakfast Experience 64%

Overall Events Experience 94.4% Overall Dinning experience: 94.8 % Problem Handling: 46.1%

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