Communication Styles
Passive- involves the inability or
unwillingness to express
thoughts and feelings.
Aggressive- Often try to get their
way through bullying and
intimidation. They do not
consider the rights of others.
Assertive- involves expressing
thoughts and feelings clearly and
directly but without hurting
others.
Speaking Skills
Speaking loudly may make you
seem bossy or arrogant.
Saying no too softly can make
you sound insincere or uncertain.
Use “I” messages