Six Common Review and Production Problems: How to Fix Them August 2014 - Page 17

CHAPTER SIX Review Quality Control POTENTIAL ISSUE: With many hands working with the documents throughout the review process there is always the potential for both human error and each party having their own interpretation of what is relevant and what isn’t. RESOLUTION: Depending on work flow, the old “measure twice, cut once” rule applies. It’s important to perform quality control checks on the reviewers by an entire second pass review using sampling or analytics. For instance, in a proposed production, locate the documents marked as confidential and perform analytics on those documents against the remainder of the set (non-confidential) to determine if there is information in the non-confidential set that should be marked confidential. Then, have reviewers reconsider the documents that analytics found. 17