Retrieve Update set in another instance
Creating workflow
Workflow editor and workflow scripts
Workflow activities and workflow context
Workflow stages, transitions
Service catalog management
Use of service catalog, back end execution
Creating catalog item, record producer, order guide
Create RITM and catalog task
Attaching workflow to catalog items
Importing data in Service Now
Data sources,
XML import
Transform maps,
Scheduled data import
Import sets
Transform scripts
Data load automation
User Administration
Creating groups
Users and Departments
Concept of delegation
Customizing user profile
Roles & group membership
Fetch detail of logged in user
Email Notification
Defining a Template
Define notification