56 33-1197 Solahart Owner ‟ s Manual – Thermosiphon Systems- Revision H – Nov 2013
SOLAHART THERMOSIPHON SOLAR WATER HEATER WARRANTY
3. WHAT IS COVERED BY THE SOLAHART WARRANTY FOR THE WATER HEATERS DETAILED IN THIS DOCUMENT
3.1 Solahart will repair or replace a faulty component of your water heater if it fails to operate in accordance with its specifications as follows:
What components are covered
BT, J, KF, L, LC, LCS Systems( from date of installation)
All components( only if a tank, collector( s) and components are purchased and installed as a complete new Solahart system)
Free Heat Systems( from date of installation)
All components( only if a tank, collector( s) and components are purchased and installed as a complete new Solahart system)
The cylinder and solar collector( s)( only if a tank, collector( s) and components are purchased and installed as a complete new Solahart system)
The period from the date of installation in which the fault must appear in order to be covered
Years 1 to 5
Years 1 to 5
Years 6 to 10
What coverage you receive
Repair and / or replacement of the faulty component, free of charge, including labour.
Repair and / or replacement of the faulty component, free of charge, including labour.
Replacement cylinder or solar collector, free of charge. Installation and repair labour costs are the responsibility of the owner.
Individual Cylinder, Collector, Component( from date of installation) All components Year 1
The cylinder and solar collector( s)( only if a tank, collector( s) and components are purchased and installed as part of an existing Solahart system)
Years 2 to 5
Repair and / or replacement of the faulty component, free of charge, including labour.
Replacement cylinder or solar collector, free of charge. Installation and repair labour costs are the responsibility of the owner.
4. ENTITLEMENT TO MAKE A CLAIM UNDER THIS WARRANTY
4.1 To be entitled to make a claim under this warranty you need to: a) Be the owner of the water heater or have consent of the owner to act on their behalf. b) Contact Solahart without undue delay after detection of the defect and, in any event, within the applicable warranty period.
4.2 You are not entitled to make a claim under this warranty if your water heater: a) Does not have its original serial numbers or rating labels.
5.1 If you wish to make a claim under this warranty, you need to:
5. HOW TO MAKE A CLAIM UNDER THIS WARRANTY
a) Contact Solahart on 1800 638 011( Australia only) and provide owner’ s details, address of the water heater, a contact number and date of installation of the water heater or if that’ s unavailable, the date of manufacture and serial number( from the rating label on the water heater). In other countries, contact your local Solahart Distributor.
b) Solahart will arrange for the water heater to be tested and assessed on-site.
c) If Solahart determines that you have a valid warranty claim, Solahart will repair or replace the water heater in accordance with this warranty.
5.2 Any expenses incurred in the making of a claim under this warranty will be borne by you.
6. THE AUSTRALIAN CONSUMER LAW
6.1 In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
6.2 The Solahart warranty( set out above) is in addition to any rights and remedies that you may have under the Australian Consumer Law.