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56 33-1197 Solahart Owner ‟ s Manual – Thermosiphon Systems - Revision H – Nov 2013
SOLAHART THERMOSIPHON SOLAR WATER HEATER WARRANTY
3 . WHAT IS COVERED BY THE SOLAHART WARRANTY FOR THE WATER HEATERS DETAILED IN THIS DOCUMENT
3.1 Solahart will repair or replace a faulty component of your water heater if it fails to operate in accordance with its specifications as follows :
What components are covered
BT , J , KF , L , LC , LCS Systems ( from date of installation )
All components ( only if a tank , collector ( s ) and components are purchased and installed as a complete new Solahart system )
Free Heat Systems ( from date of installation )
All components ( only if a tank , collector ( s ) and components are purchased and installed as a complete new Solahart system )
The cylinder and solar collector ( s ) ( only if a tank , collector ( s ) and components are purchased and installed as a complete new Solahart system )
The period from the date of installation in which the fault must appear in order to be covered
Years 1 to 5
Years 1 to 5
Years 6 to 10
What coverage you receive
Repair and / or replacement of the faulty component , free of charge , including labour .
Repair and / or replacement of the faulty component , free of charge , including labour .
Replacement cylinder or solar collector , free of charge . Installation and repair labour costs are the responsibility of the owner .
Individual Cylinder , Collector , Component ( from date of installation ) All components Year 1
The cylinder and solar collector ( s ) ( only if a tank , collector ( s ) and components are purchased and installed as part of an existing Solahart system )
Years 2 to 5
Repair and / or replacement of the faulty component , free of charge , including labour .
Replacement cylinder or solar collector , free of charge . Installation and repair labour costs are the responsibility of the owner .
4 . ENTITLEMENT TO MAKE A CLAIM UNDER THIS WARRANTY
4.1 To be entitled to make a claim under this warranty you need to : a ) Be the owner of the water heater or have consent of the owner to act on their behalf . b ) Contact Solahart without undue delay after detection of the defect and , in any event , within the applicable warranty period .
4.2 You are not entitled to make a claim under this warranty if your water heater : a ) Does not have its original serial numbers or rating labels .
5.1 If you wish to make a claim under this warranty , you need to :
5 . HOW TO MAKE A CLAIM UNDER THIS WARRANTY
a ) Contact Solahart on 1800 638 011 ( Australia only ) and provide owner ’ s details , address of the water heater , a contact number and date of installation of the water heater or if that ’ s unavailable , the date of manufacture and serial number ( from the rating label on the water heater ). In other countries , contact your local Solahart Distributor .
b ) Solahart will arrange for the water heater to be tested and assessed on-site .
c ) If Solahart determines that you have a valid warranty claim , Solahart will repair or replace the water heater in accordance with this warranty .
5.2 Any expenses incurred in the making of a claim under this warranty will be borne by you .
6 . THE AUSTRALIAN CONSUMER LAW
6.1 In Australia , our goods come with guarantees that cannot be excluded under the Australian Consumer Law . You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage . You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure .
6.2 The Solahart warranty ( set out above ) is in addition to any rights and remedies that you may have under the Australian Consumer Law .