Senwes Integrated Reports Senwes 2018/2019 Integrated Report (b) | Page 58

THE PERFORMANCE MATERIAL RISKS | continued CREDIT, LIQUIDITY AND MARKET RISK 4 The profile of the credit book with regards to concentration and geographical risk, remains a risk factor. The lower out- look on farmer profitability puts further pressure on the pro- ducers’ balance sheets and constrains the primary industry of the agricultural value chain. Opportunities  Diversification and/or expansion of cur- rent product and/or service offering and solutions;  Diversify or externalise into new markets; and  Optimisation of current and/or develop­ ment of new products, services and solu­ tions relating to the mitigation of credit, liquidity and market risk. The Senwes group is also exposed to medium-term liquidity and volatile interest rate changes. Market risk includes the repricing of the South African economy, with regards to credit ratings. Mitigation and control The potential credit concentration risk relates mainly to deb­ tors. Debtors consist of many clients, spread over different geographic areas. Credit is extended in accordance with the credit policy of the group. Prudent credit evaluation proces­ ses are strictly adhered to. The group is also naturally hedged against fluctuating interest rates to a large extent since inter- est-bearing debt is mainly utilised for interest-earning assets, both at floating interest rates. Contracts, however, are all linked to the prime rate. URBANISATION, SCARCITY AND RETENTION OF SKILLS RISK The group is exposed to rural and/or agricultural areas, not only with regards to business operations, but also with re- gards to the scarcity of necessary skills in these areas. The retention and recruiting of the right fit employees are a challenge in the industry and to Senwes. The rural operating areas of Senwes add to the risk exposure. Mitigation and control Our integrated skills development framework guides pro- portionate, yet balanced, investment in various skills de- velopment categories across all levels of the organisation. The framework sets clear guidelines for employees to ac- quire the full spectrum of training, ranging from technical to job-specific skills, without neglecting the need for personal growth, people skills and leadership development. Volatile commodity markets such as grains, oilseeds, fertili­ ser, steel and oil markets have an impact on input costs and the cost of capital goods for producers and therefore create trading risks. Opportunities  Optimisation of current and/or deve­ lopment of new hedging instruments or products. New, innovative and ef- fectively managed products will add value to the pricing portfolio of the client. Mitigation and control The group uses derivative instruments to manage and hedge exposure to commodity price risk. In accordance with the group’s risk management policy, only minimal unhedged market positions exist from time to time. The hedging instru- ments used, consist of soft commodity futures contracts, as well as option contracts. Strategic focus areas triggered  Reorganisation of business models. For more info on the group strategy see p. 40 Strategic focus areas triggered  Diversification, horizontal integration and consolidation;  Reorganisation of business models; and  Externalisation. For more info on the group strategy see p. 40 5 7 TRANSITION AND CUSTOMER RISK The group is exposed to technological quantum leaps in agri­culture, alternative storage solutions, customer needs and priorities, which could all lead to a paradigm shift within the agricultural sector. The group's sustainability and repu- tation is at risk without transition and diversification. Mitigation and control Opportunities  Invest in integrated rural skills deve­ lopment programmes;  Optimisation of development pro- grammes relating to personal growth, people skills and leadership;  Optimisation of skills retention stra­ te­gies and succession planning; and  Development of solutions for emer­ ging farmers. Strategic focus areas triggered  Diversification, horizontal integration and consolidation;  Reorganisation of business models;  Unlocking value synergies;  Increased investment in efficiencies in the value chain; and  Externalisation. For more info on the group strategy see p. 40 56 6 COMMODITY PRICE RISK SENWES INTEGRATED REPORT 2019 Senwes still believes in strong client relations and daily at- tempts to better these relations. Customer needs and our ability to fulfil those needs remain high on the company’s agenda. Senwes has further embarked on a project to develop com- prehensive farm management solutions, which will enhance our customers’ ability to take crucial business decisions based on key drivers. These solutions will integrate the various aspects of the Senwes business value chain in a seamless way, in order to enhance the overall customer ex- perience. The group's Innovation and Integrated Solutions division is responsible for the design and development of innovative business solutions, that will enhance the overall customer experience and ultimately increase revenue. Alternative storage structures are addressed by innovative market transactions and by investments in technology and infrastructure at the silos. Opportunities  Leveraging innovation and techno- logical advancement in the agricul- tural sector to gain and retain clients and to cater for their evolving needs;  Optimisation and development of current products, services and solu- tions;  Developing innovative, integrated, top of the range, solution-driven products, services and advice to meet clients’ evolving needs;  Reorganisation of business models; and  Increased investment or participation in the areas of the value chain, which are yielding good long-term results and would be beneficial in mitigating transition and customer risk. Strategic focus areas triggered  Diversification, horizontal integration and consolidation;  Internal integration of the customer;  Reorganisation of business models;  Unlocking value synergies;  Increased investment in efficiencies in the value chain; and  Externalisation. For more info on the group strategy see p. 40 SENWES INTEGRATED REPORT 2019 57