Senwes Integrated Reports Senwes 2017/2018 Integrated Report(a) | Page 9

OVERVIEW QUARTER 3 QUARTER 4       customers by means of producer clinics. 2 478 producers were reached through this pro- gramme. An interim dividend of 27c/share was declared and paid. The share repurchase programme was conclu­ ded on 29 January 2018, with a 100% success rate in respect of price as well as expected volumes. Univision Broker Services was mandated to handle and finalise Santam short-term insurance claims in future. The holding company of the insurance division, SENWK, which is a joint venture with NWK, obtained an underwriting agency for the under- writing of crop and related risks. Senwes received an award for the best risk management in the agriculture, fore­stry and fishery sector. A fire destroyed the Hartswater branch and the Petrusburg and Bloemfontein silos were also damaged by fire. Emergency plans were imple- mented and the Hartswater branch operations were temporarily moved to the silo site.  Hinterland upgraded its Delmas, Middelburg and Newcastle branches in or- der to improve service delivery, the product offering and the buying experi- ence.  57 retail businesses previously operating under the Senwes Village and Afgri Town & Country trademarks, were rebranded to Hinterland.  The Human Resources division launched its new, integrated management sys- tem to increase efficiencies and control.  Certisure, the insurance company, obtained a 30% share in IP Brokers, thereby expanding its presence in Ventersdorp and Potchefstroom.  Grasland increased the production of its Buhrmansdrif mine by 129% by means of a quantum upgrading of its plant.  The Senwes loyalty scheme product offering was expanded by means of an agreement with McCarthy, in terms of which vehicles can be bought at good discounts by Senwes Fleet, its personnel and clients. In addition, R55/ton was allocated to customers who made use of our storage and marketing services and 0,75% was returned to clients in respect of interest on Senwes Credit accounts.  Senwes increased exposure to its brand through the Senwes Spinners cricket tournament and the Nation in Conversation television series.  Senwes Grainlink upgraded its Makokskraal silo to improve service delivery.  Senwes Credit launched its structured finance unit, which will focus on tailor- made, specialised finance products for the high value client segment.  The group finalised the amalgamation and restructuring of the property mainte- nance division and the capital projects office will be rendering these services in future.  Senwes approved a project to consolidate data and voice communication whereby the average network will be increased by 50 times its current size. Advanced technology will be implemented over the next 12 months in terms of this project, which will create further integration opportunities with other appli- cations being used. OVERVIEW | THE BUSINESS | STRATEGIC AND OPERATING CONTEXT | CORPORATE GOVERNANCE | FINANCIAL REVIEW  Prodist went through a restructuring process to align with economic realities.  Nation in Conversation received the Writers’ Award for SA for the programme’s contribution to agriculture.  Tradevantage, the grain trading house, im- proved its B-BBEE-status to a level 4 for the next year during this quarter.  Tradevantage also successfully renewed the Meadows contract until 2020.  Senwes Credit went through a restructuring process to enable the division to implement its new strategy.  Senwes Equipment expanded its JCB agency to the Northern Cape.  Grasland's lime plant at Britten mine was up- graded in order to increase productivity by 15%.  OTKV, the mining company in the lime group Grasland, concluded a B-BBEE transaction, and a 26% share was sold to, inter alia, mine personnel, black entrepreneurs as well as the B-BBEE-companies of the two shareholders.  Hinterland, the retail business, opened a new OK Foods in Bultfontein and implemented the OK loyalty scheme.  Grainovation, the joint venture logistics com- pany with Imperial, expanded its own fleet ca- pacity by 41%.  Senwes Equipment increased its visibility to 7