SENWES Integrated Report 2020 | Page 91

FINANCIAL REVIEW RISK TREND INFORMATION TECHNOLOGY - SYSTEMS AND CYBER RISK Risk Events � Various cyber-related attempts (especially phishing) within the Senwes Group. Description The company relies heavily on technology and innovative system developments. The main risks relate to archiving, capacity, data integrity, relevance, integration and adaptability. Mitigation and Control An IT-strategy and management committee is in place and formal change, project and integration management is applied. Furthermore, extensive business and IT-disaster recovery processes have been established. Continuous focus is placed on IT-governance and improving the maturity of systems. Opportunities � Continuous internal system development to ensure that clients are serviced in a cost-effective and efficient manner. In addition, system development could be structured in a manner which ensures long-term sustainability, strengthens cyber security and data integrity, enables effective integration and ensures effortless adaptability aligned with the group’s strategic evolution. Strategic focus areas triggered � Reorganisation of business models. � Unlocking value synergies. For more info on the group strategy see p. 44 RISK TREND URBANISATION, SCARCITY AND RETENTION OF SKILLS RISK Risk Events � Certain areas of high employee turnover and scarcity of certain skills within the diverse operating area of the group. Description The group is exposed to rural and/or agricultural areas, not only with regards to business operations, but also with regards to the scarcity of necessary skills in these areas. The recruitment and retention of right-fit employees are challenges in the industry and for Senwes. The rural operating areas of Senwes add to the risk exposure. Mitigation and Control Our integrated skills development framework guides proportionate, yet balanced, investment in various skills development categories across all levels of the organisation. The framework sets clear guidelines for employees to acquire the full spectrum of training, ranging Opportunities � Optimisation of skills development and retention programmes as well as succession planning strategies. � Define, develop and sell a working environment which balances the key attractive factors of urbanisation with the benefits of living in rural areas. Strategic focus areas triggered � Diversification, horizontal integration and consolidation. � Reorganisation of business models. � Unlocking value synergies. � Increased investment in efficiencies within the value chain. � Externalisation. For more info on the group strategy see p. 44 from technical to job-specific skills, without neglecting the need for personal growth, people skills and leadership development. SENWES INTEGRATED REPORT 2020 89