SENWES Integrated Report 2020 | Page 26

TRADE-OFFS IN OUR USE OF INTELLECTUAL CAPITAL INTELLECTUAL CAPITAL The appointment of the correct person in the correct position, supported by effective management systems and company culture, contributes to the success of Senwes’ business model and the achievement of its strategy. Senwes is a customer focused company which strives to find innovative and integrated solutions faced by customers. KEY INPUTS Innovation division focused on innovative products and service delivery; Internal IT-division with 70 experienced technical staff members; Unique business applications for specialised trading; Unique business processes; Nation in Conversation; External service level research project; Product development programme and teams; Operational and specialist business units with a mandate to explore new opportunities; A core business-driven graduate programme; Use of external specialists when required; Extensive learnership and apprenticeship programmes; Focused and tailor-made leadership and management development programmes; A bursary scheme; Accelerated learner development programme for learners with diplomas; Investment in core technology infrastructure used for various IT services; and Various agreements/working arrangements with government and SETAS to provide corporate exposure to learners with SETA grants in the service and grain industries. REASSURANCE IN RESPECT OF INTELLECTUAL CAPITAL Financial and IT Steering Committee; Social and Ethics Committee; Employment Equity Committee; Job Grading Committee; Remuneration Committee; and Investment and Audit Committees undertake post-implementation evaluations of the sustainability of projects. Investment in the right skills and systems requires a lot of capital, which has a positive impact on human capital, natural capital, financial capital as well as social and relationship capital over the longer term. The improvement of certain processes and technology could result in a decrease in human capital. Significant capital was invested to develop and train employees, adversely impacting financial capital. Medium to long-term benefits will enhance our decision-making abilities and result in greater efficiencies. ACTIONS TO IMPROVE OUTCOMES Outcome-driven objectives for all personnel, aligned with measurable divisional objectives for effective management; Employee well-being programme development; Align capacity utilisation with investment philosophy of Senwes; Research in respect of latest technology and prototypes; Research in respect of producers’ experience of Senwes product delivery; Market integrated business solutions to clients; Focus on optimisation of existing investments by means of problem analysis and internal improvements; and Investment in training in order to keep up with the latest technology. FUTURE CHALLENGES Recruitment and retention of suitable employees (as a rural employer); Fast-changing technology and significant related inputs required; Increasing stakeholder expectations in respect of technological innovation; Increasing pressure on data, capacity and analytical ability; Competitiveness; Productivity and effectiveness; Timely and effective implementation of research findings; and System security and protection of information. 24 ROOTED IN AGRICULTURE