SENWES Integrated Report 2020 | Page 32

CREATING VALUE FOR STAKEHOLDERS BUILDING QUALITY STAKEHOLDER RELATIONSHIPS Senwes’ approach to stakeholder relationship management consists of meeting the various needs of all stakeholder groups, while prioritising actions and leveraging resources in such a manner as to ensure a long-term positive impact on the organisation. The nature of our relationship STAKEHOLDER WHY IS THE RELATIONSHIP IMPORTANT TO SENWES? Clients and Customers The relationship with clients and customers is the main reason for the company’s existence, since clients and customers buy the company’s products and services. These relationships are also the main source of revenue. Shareholders and Investors Shareholders are the principal providers of equity and therefore the owners of the company. In many instances the shareholders are also clients of the Senwes Group. Employees Skills development and engagement of employees determine Senwes’ ability to deliver on its commitments, brand promise and overall strategy. Business Partners Senwes establishes relationships with various parties by means of joint ventures, subsidiaries and an associate, to expand the group’s geographic footprint and to bring about critical mass and value synergies to aid in positioning the business for future growth and long-term sustainability. Suppliers Relationships with suppliers affect the Senwes Group’s ability to cost-effectively provide products and services and have a direct impact on Senwes’ competitiveness. Government and Regulators These relationships ensure that the company conducts business which complies with prevailing legislation and that Senwes reports to regulators and thus mitigates risks, thereby ensuring the sustainability of the Senwes Group. Community This relationship promotes the long-term sustainability of the group’s operating environment and strengthens the socio-economic context of the areas in which the group conducts business. 30 ROOTED IN AGRICULTURE