SEKY November 2022 | Page 26

“ Customer service keeps them coming back ,” Vines said . Being personable and building a relationship with clients , he said , is the key to their success .
This along with the quality of their lights and the work , has helped them to build their business and grow . The service they provide and the way they provide it are two things Vines said he is proud of .
When customers light their homes through Griswold , they are paying for “ best commercial grade materials you can buy ” Vines said .
“ We take all the risk out ,” Vines said .
At Griswold , clients have the lights custom fit to each client ’ s home and come in a custom package with the best materials available .
The lights they use allow for individual LED bulbs to be replaced , when necessary . This is not only better for the environment because LEDs use less electricity , but Vines says , you save money .
Vines said that he “ has basic electrical knowledge ” and that most of the wiring is done with low gauge wire .
“ Everything is pretty simple ,” he said ,
“ And we troubleshoot .”
Griswold is able to wrap trees and bushes without creating fire hazards . Most of their work is more traditional , as they decorate with classical lights and garland .
On any given house , Vines employs the help of two to three people in order to do the job right .
Vines has two full time helpers during the season in addition to Chris Robinson . “ Chris Robinson has helped tremendously ,” Vines said , “ He ’ s fantastic .” The main difference between hiring
Photos submitted by Griswold Holiday Lighting 26 • SEKY - Life in Southeast Kentucky november 2022