Value creation
How we Create Value
For our customers
Securitas’ broad range of increasingly sophisticated
security solutions means fewer incidents and busi-
ness interruptions. With better risk analysis and
improved proactivity, crime, fire and other threats
can be prevented, resulting in strengthened security
and lower costs from damages and disturbances.
New technology, in combination with specialized
security officers, enables Securitas to deliver more
segment and customer-specific solutions that not
only protect our customers and prevent incidents
and crimes, but also – in many cases – support their
business and add value.
For our shareholders
A growing share of security solutions means more
than just higher income and operating margin
growth, it also helps Securitas reach our financial
goals. In addition, it enhances the stability and pre-
dictability of future income and cash flow. Other ben-
efits include a higher customer retention rate through
longer contract durations and a stronger position for
contract renewal. For shareholders, this entails a
better and more stable cash flow and a means for
Securitas to stay ahead of the competition.
For our employees
In order to attract, retain and develop our employ-
ees, Securitas strives to be a reliable employer.
Employees who remain with the company longer
become more qualified through training and experi-
ence, and are a vital part of realizing our strategy to
offer protective security through our security solu-
tions. This is achieved through continuous devel-
opment of processes for recruitment, onboarding
and talent management. Securitas also utilizes
tools such as employee surveys and several chan-
nels for reporting cases of non-compliance with
Securitas’ Values and Ethics Code. Health and
safety work are vital to our operations and the
security officers deployed receive training, instruc-
tions and equipment in line with the assignment.
For society
Safety and stability are key in a well-functioning
community. Securitas’ role is to help companies,
infrastructure and government authorities to oper-
ate the way they are intended, without interrup-
tions. The protection of workplaces, public areas
and properties plays an important part in how we
contribute to a safer and more sustainable society.
As one of few global security companies with the
track record, expertise and capacity to protect core
functions of society, Securitas’ responsibility is of
even greater importance in times of uncertainty
and insecurity.
Customer
satisfaction surveys
Customers are an important stakeholder
group and customer satisfaction surveys is
one way of maintaining a constructive dialog
with this group.
57% of all countries of operation conduct
regular customer satisfaction surveys.
The three key conclusions from surveys
conducted in 2016 are:
>Training – the security officers need the
correct training for the assignment
> Increased communication – more
communication to make things easier
for our customers
> Service quality – continue to ensure
high quality with respect to services
and personnel
Definitions according to GRI G4
Securitas Sustainability Report 2016
9