Securitas ’ responsibilities
Comprehensive dialog with our stakeholders
Securitas aims to be a responsible , honest and transparent company . We encourage an ongoing dialog with our stakeholders in order to better understand their expectations and to identify areas in which there is room for improvement . We meet many of our stakeholders regularly during the course of our daily work , and once a year , key stakeholders are also invited to participate in a survey . Listed below are Securitas ’ key stakeholders and a description of how we engage with them .
Stakeholders
Customers We must have an in-depth understanding of our customers ’ needs and industry-specific requirements , both to provide optimal and cost-effective security solutions and to meet their requirements on us as a supplier regarding sustainability .
Dialog forums
Securitas ’ employees at different levels frequently meet with customers and continuously engage in an dialog with them . Customer satisfaction surveys and evaluation reports are important tools .
Employees and employee representatives Securitas ’ most valuable assets are our more than 335 000 employees , distributed over 53 countries around the world . Past , present and future employees are important to Securitas and considered part of our company ’ s foundation .
The most important forum is the ongoing daily dialog between our employees and Securitas managers at different levels . Securitas also utilizes tools such as employee surveys and several channels for reporting cases of non-compliance with Securitas ’ Values and Ethics Code . Securitas has a continuous dialog with local unions , UNI and the EWC .
Shareholders , investors and analysts An ongoing dialog with our shareholders and investors ensures the long-term development of our business .
We publish interim reports and other continuous financial information , organize Investor Days , and conduct other investor and analyst meetings , roadshows and conferences . At the Annual General Meeting , all shareholders are able to exercise their influence .
Suppliers Securitas has many suppliers in its operations . Ensuring that our suppliers follow our requirements concerning values and ethics , among other things , is essential to Securitas .
The main forum is the on-going dialog between our suppliers and Securitas representatives on all levels . In particular , when conducting negotiations for new contracts or re-negotiating existing contracts .
Industry organizations As one of the largest companies in the security industry , Securitas is a driving force in raising the standards and levels of professionalism in the industry .
Securitas holds memberships in local and global industry organizations , such as the Security Ligue , the American Society of Industrial Security ( ASIS ) and the International Code of Conduct Association ( ICoCA ). Meetings are conducted regularly .
Local communities Securitas plays an active role in thousands of local communities across the globe . Ensuring security and safety in all areas of society is a prerequisite for a functioning community .
As a large employer and a trusted partner to our customers , we engage in a constant dialog with different parts of the societies where we operate .
Policy-makers and authorities Securitas cooperates closely with authorities in all countries where we operate – both to improve our business conditions and to explore new business opportunities .
Securitas maintains a continuous dialog with authorities and policy-makers at the local , national and international level .
12 Securitas Sustainability Report 2016