This is because cloud computing has elevated the importance of integrated systems. Business silos are dead or dying, and they’re being replaced by a web of software in the cloud that pushes and pulls a shared repository of data across systems. Since the value of CRM increases exponentially the more it is connected with other systems, the rise of integrated platforms has given a big boost to the value of CRM and has highly potentiated what these systems can do for business.
There are many exciting developments happening in the CRM market today. Here are the six biggest trends I see for the coming year:
Manohar Chapalamadugu
Founder/CEO
Agile CRM
6
CRM
Trends to
Watch in
2018
RM might seem like a mature market, but in fact, it is changing rapidly. We can largely thank the cloud and mobile technology for its continued evolution.
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