SdE Teachers Handbook V4 | Page 62

Tool 3 CAT _ 2.0 _ English . pdf ( designthinkingworkshop . nl )
Customer journey : What is the Customer Journey ? | Moment ( momentcrm . com ) Other sources :
Video : What is Service Design A tale of two coffee shops https :// www . youtube . com / watch ? v = HNOY8GLVy _ 8 & t = 51s
Interaction design foundation : Service design https :// www . interaction-design . org / literature / topics / service-design
Design methods for developing services : https :// www . designcouncil . org . uk / sites / default / files / asset / document / Design % 20methods % 20for % 20deve loping % 20services . pdf
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COACHING ACTIVITIES
This task can be done alone , in pairs or small groups . When the students work for the first time on a business plan , the best way to do it is in small groups . Watch the videos together , and help the students answering the questions .
Check also the videos and the explanation of model canvas by other levels .