MyChart: Messaging your Renown providers
MyChart: Scheduling an appointment with Renown
STEP 5: Review These Important Topics
MyChart: Messaging your Renown providers
You can read messages sent by your provider or their staff members by going to your MyChart inbox. To get there go to Messages from the home screen. If you are looking for a specific message, enter key words in the search field on the inbox page.
NOTE ABOUT PROVIDER MESSAGING: Messages to Renown Health providers are typically answered within two business days or less. The message be answered by the Provider, the Provider’ s Medical Assistant, or another staff member. If you are asking a complex question, you may get a response asking that you make an appointment so that your concern can be appropriately addressed.
MyChart: Scheduling an appointment with Renown
MyChart will only allow you to self-schedule with providers you have seen in the last year. If you do not see the provider you want to schedule an appointment with listed, please call Renown at 775-982-5000.
You can only schedule lab and / or imaging appointments in MyChart if there is an existing order.
To schedule or request an appointment in MyChart, go to Visits and then Schedule an Appointment. Depending on the reason for scheduling or type of appointment you choose, you will be directed to the Schedule an Appointment or Request an Appointment page.
• When you schedule an appointment, you make the appointment yourself and do not need to wait to hear back from the clinic. After verifying your demographics and insurance information, you can choose a location and enter preferred dates and times. Pick an appointment from the list of available time slots to schedule it.
• When you send an appointment request, you are asked to enter the provider you want to see, the reason for the visit, preferred dates and times, and any comments regarding why you are requesting the appointment. After you submit your request, someone from the clinic will contact you to verify an appointment date and time.
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