Health care support services available to you
Health care support services available to you
AVAILABLE TO
THEIR ROLE
Senior Care Plus Personal Assistant
Senior Care Plus Members who have a Renown Medical Group Primary Care Provider
Act as a liaison between your healthcare and health insurance. This team is trained specifically regarding your benefits as well as accessing services within the Renown Health System.
Case Manager
All Senior Care Plus Members with complex medical conditions.
Provide education and support in managing your complex chronic conditions
THEY CAN HELP WITH
Appointment scheduling for Renown and UNR primary care
• Schedule mammograms, bone density screenings, and low dose CT lung cancer screening
• Schedule lab appointments
• Request medication refills
• Request referrals on your behalf and check the status of prior-authorizations
• Answer questions about your Senior Care Plus plan benefits
• Look up your past medical claims
• Schedule an Uber ride for your medical appointments
• Help you get set-up with a mail-order pharmacy
Coordinate Care: Arrange and oversee healthcare services Assess Needs: Evaluate clients’ medical, psychological, and social needs for personalized care planning. Develop Care Plans: Create comprehensive plans to meet individual goals and needs. Advocate for Clients: Act as a liaison between patients and providers to secure appropriate resources and services. Monitor Progress: Track and document client outcomes to adjust care plans as needed. Educate Clients: Provide information on conditions, treatments, and available resources to empower patients. Ensure Compliance: Help patients follow treatment plans and adhere to medications or therapies. Coordinate Transitions: Support smooth transitions between care settings, such as hospital to home.
THEY WILL REACH OUT TO YOU …
CALL THEM WHEN
HOW TO CONTACT
When you are due for an appointment or a health screening.
You need to schedule an appointment at Renown Medical Group or have a question about your benefits.
SEE PAGE 12 to connect with the Personal Assistant Team that works with the location of your primary care provider to get started.
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You have been identified as having an qualifying diagnosis.
You need additional support managing your healthcare needs.
Call Customer Service at 775-982-3112 and request assistance from a Case Manager. They will submit a request for case management for you.