Score 2017 Issue 4 | Page 3

TABLE OF CONTENTS 2017 Issue 4 FBS Board of Directors Wray Hutchinson Chairman Mark Jones Vice Chairman Jenny Beaudoin Director James Bitzonis Director ON THE COVER Franchisee Bob Senkar flashes the last of his earnings from Casino Night to bid on the final item of the evening’s auction during the 2017 FBS Summit. For more highlights from this year’s Summit, turn to page 18. COLUMNS 2 Chairman’s Column Brian Carmody Director DEPARTMENTS Steve Grube Director 4 Roz Mallet Director 12 Event Calendar Larry Podlager Director 16 Franchisee Spotlight FBS Member News 12 Recognitions 13 Team Up for Kids™ Karim Webb Director FEATURES Christy Williams Executive Director 17 Spotlight on the 115th Congress: Rep. Jackie Walorski (R-IN-02) FBS Editorial Board 26 Weathering the Storm: Franchisees Face Disaster With a Plan by Jessica Loeding, FBS director of communications Kristi Keith-Hoffman Editor-in-Chief [email protected] 30 Safeguarding Customers’ Data at Forefront of Cybersecurity Battle by Jessica Loeding Jessica Loeding Managing Editor [email protected] Christina Cannon Associate Editor [email protected] Rachel Jackson Communications Coordinator [email protected] Advertising Sales Jeff Reynolds Director of Business Partner Relations [email protected] Design and Layout Kristen Thomas KT Graphic Design [email protected] 18 2017 FBS Summit: One Team. One Goal. 32 To Deliver or Not to Deliver: That is the Question by Christina Cannon, FBS communications manager 34 When Disaster Strikes, What Do You Owe Your Employees? by Doug Duerr, Elarbee Thompson Sapp and Wilson, LLP 36 Lessons Learned From the Equifax Breach contributed by BB&T Insurance Services 38 Why You Should Consider Using E-Payments for Your Restaurant by Stacy Smith, Mize Houser & Company P.A. 40 Sustaining a Customer Service Initiative: The Need for Long-Term Commitment by Dennis Snow, Snow & Associates DIRECTORIES 14 Associate Member Listing 44 Advertisers Guide and Editorial Calendar Headquarters 1701 Barrett Lakes Blvd. NW Suite 180 Kennesaw, GA 30144 Phone: [phone] Fax: [phone] In keeping with our commitment to the environment, this publication is printed on certified, environmentally-friendly recycled paper using eco-friendly inks. Franchise Business Services publishes The SCORE. Any reproduction, in whole or in part, of the contents of this publication is prohibited without prior written consent of Franchise Business Services. All Rights Reserved. Copyright© 2017 Printed in the U.S.A. www.myfbsonline.org