San Francisco Language Access Ordinance Summary Report LAO 2020 - Jan 31 FINAL | Page 5

Contents
2 3 Introduction Report Summary 7 9 10
Snapshot Looking Back Looking Forward
by OCEIA Executive
Director Adrienne Pon
Department Compliance
and LEP Client Interactions
5
Findings
Language Services Budgets
and Bilingual Public
Contact Staff
San Francisco and
Supervisorial Districts Reflecting on Previous
Year Goals Recommendations and
Priorities for the Coming Year
11 13 15
Citywide
Compliance Department
List Department
Highlights
Language Access and
Technical Assistance
Full List of Reporting City
Departments
Compliance by Department