San Francisco Language Access Ordinance Summary Report LAO 2020 - Jan 31 FINAL | Page 2

Credits INTRODUCTION Adrienne Pon, Executive Director REPORT AUTHOR Frances Hsieh, Senior Policy Analyst COMPLIANCE AND DATA Kat Phan, Data & Research Specialist REPORT DESIGN Faye Lacanilao, Language Access Coordinator EDITING, COPY, AND PRODUCTION Elena Shore, Senior Immigrant Affairs Advisor Melissa Chan, Executive Coordinator/Office Manager Sandra Panopio, Language Access Unit Manager CONTACT US [phone] [email protected] www.sfgov.org/oceia CONNECT WITH OCEIA @oceia_sf /sfgov.oceia @sf_immigrants