San Francisco Language Access Ordinance Report 2018 San Francisco Language Access Ordinance Summary Re | Page 20

CITYWIDE COMPLIANCE
Three years ago, OCEIA introduced an online reporting tool to
assist City departments in reporting their language access work and
compliance with the LAO. OCEIA continues to make improvements
to this tool to increase accuracy and ease of use. For this year’s
summary report, OCEIA introduced a new online reporting format
to give policymakers and community stakeholders more complete
departmental data and a better sense of progress toward LAO
compliance. The online dashboards have the flexibility to display
department-specific information by year, compile aggregated
citywide information, and compare data across the past three
years.
Visit us at
sfgov.org/oceia/laoreport
for complete:
data on citywide
service delivery to
LEP clients
departmental data and
specific department
reports
LAO data collection methods are determined by each department's
LAO coordinator and reported to OCEIA for annual analysis. As a
result, there may be some inconsistencies in standards used by
different departments. However, the new reporting tool allows for
more useful analysis of yearly progress for individual departments. San Francisco Language
Access Ordinance
information
The dashboards show sharp increases between Fiscal Year 2014-
2015 and 2015-2016, due to the 2015 amendments to the LAO that
expanded mandatory reporting from 26 departments to 51
departments.
20 | LAO 2018