Recruiting , Hiring , and Retaining Bilingual Staff
As City departments work to comply with the new requirements of the LAO , they must build their capacity to provide services in multiple languages . One of the most effective ways of doing this is to prioritize recruitment , hiring , and retention of bilingual staff . Bilingual staff are experts in City department programs , services and terminology . Having a robust list of culturally competent bilingual employees in the Department removes the barriers to access for LEP individuals . Forward-thinking strategies for recruiting bilingual staff , ensuring diversity , and fostering retention will further enhance access and equity in service delivery for all San Franciscans .
Resources for City Employees
In order to assist City departments with improving their language services and meeting the new requirements of the LAO , OCEIA is launching a new and improved Department LAO Liaison Resource Library for City employees . This resource library has existed for years to provide City employees with helpful tips , tools , best practices , and glossaries . This year ’ s edition includes updated slides from previous LAO trainings , the full text of the amendments , and OCEIA ’ s new digital form to request translation , interpretation services , and interpretation equipment .
LAO SHAREPOINT RESOURCE LIBRARY
An internal site for City department LAO liaisons
For questions , contact OCEIA : language . access @ sfgov . org
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