CITY DEPARTMENT RESPONSIBILITIES
Comply with all requirements of the LAO
NO CHANGE
Designate a language access liaison and attend the annual language access liaison training
Submit an annual language access compliance report
Develop , adopt , and implement a Department-specific language access policy
ENHANCED / CLARIFIED
Coordinate and provision for all of the Department ’ s language services
Identify and budget for Departmental language needs
NEW
Translate vital information , including signage and digital content ( e . g ., websites and social media ), into required threshold languages
Respond to public translation requests within 48 business hours and provide updates on completion timelines
OCEIA RESPONSIBILITIES
Train Departments on LAO compliance and reporting requirements
NO CHANGE
Develop tools , style guides , and resources to assist Departments with implementation
Identify language services vendors and coordinate Citywide contracting with the Office of Contract Administration
ENHANCED / CLARIFIED
Provide language access consultations and technical assistance to Departments
Provide complaint reports to both the Immigrant Rights Commission and the Board of Supervisors and create a website to share the status of complaint investigations
NEW
Create a “ Know Your Rights ” toolkit
Create a best practices toolkit for first responders
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