L e v e r a g i n g T o o l s a n d E m e r g i n g T e c h n o l o g i e s
L e v e r a g i n g T o o l s a n d E m e r g i n g T e c h n o l o g i e s
Explore future opportunities to supplement language access activities with new tools and emerging technologies .
Though machine translation tools have existed for more than 10 years , accuracy issues have often prevented these tools from serving as viable options for successful , high-quality translation work . The Digital Accessibility and Inclusion Standard currently requires human translation of vital information for the required languages under the LAO . There have been continued advancements in the development of machine learning and Generative Artificial Intelligence ( AI ) tools in the private sector over the past few years . In December 2023 , the City published Generative AI Guidelines to provide City employees with guidance on best practices for the safe and responsible use of Generative AI in their day-to-day work . Other cities are also exploring ways that the use of Generative AI could improve access to City services . As Generative AI-driven interpretation and translation tools continue to evolve and improve , there may be future opportunities to explore integrating these tools into the City ’ s language access services infrastructure composed of City bilingual staff , vendors , and community partners . OCEIA and other City stakeholders will continue to monitor the emerging technological landscape , centering the importance of accuracy and culturally competent communication , as developments progress in the months and years ahead .
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