RECOMMENDATIONS
LOOKING BACK
In last year ’ s Language Access Compliance Summary Report , OCEIA recommended that City departments :
Improve remote access to departmental information and services . Strengthen language access planning , coordination , and outreach . Promote thorough data collection practices and training .
Departmental data trends showed improvements in some of these areas during the last fiscal year . For example , Departments increased their use of the intake method as their primary data collection approach . Since intake is the most accurate of the three data collection methods that Departments can use , this may improve the accuracy of Department compliance data for future years . Another positive trend from Fiscal Year ( FY ) 2022-2023 was the increase in total Limited English Proficient ( LEP ) client interactions Citywide . Potential factors influencing this may be increases in the number of in-person events held during the fiscal year , increases in City department contact points with community members as pandemic restrictions have lifted , and / or expansion of in-language outreach initiatives conducted by City departments . Departments also increased the number of Citywide translated materials during FY 2022-2023 .
Though Departments increased language access activities across several measures , the data also showed declines in Citywide bilingual staff , telephonic interpretations conducted , and language services expenditures . Departments can improve compliance with the Language Access Ordinance ( LAO ) by advancing their work in these areas during the upcoming fiscal year .
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