San Francisco Language Access Ordinance 2018 Report San Francisco Language Access Ordinance 2018 | Page 15

IMPROVING SERVICE DELIVERY Your experience is important to us!  Do you have feedback on language access services with City agencies?  Email OCEIA at [email protected]  Improving the City’s language access services to bridge communication gaps with individuals who cannot read, write, speak, or understand English fluently is a key priority. OCEIA manages a citywide blanket contract to assist departments with language services for interpretation, translation, and other services.  The full scope of services will be expanded in FY 2018-2019.  This will reduce contracting burdens faced by smaller City departments. By having centralized oversight, the overall quality of language services should improve. In the past, OCEIA has offered training for language access coordinators and front-line staff working with City departm