4.0 RESULTS OF PRIMARY RESEARCH
Methodology: An online survey was conducted in Dec, 2012. Eighty working professionals from India completed the online questionnaire. The targeted sample profile spanned across professionals employed in various organizations across sectors. Respondents were asked to respond to a set of core questions on corporate grievance reporting mechanisms.
The results of the survey are as follows:
Q1- Does your organization have a formal mechanism in place to report complaints / misconducts?
Don’ t know 5 %
No 10 %
Q4- How are employees informed of the existence of this system?
Others Posters in office
Emails Training sessions
Ethics manual
Code of Conduct manual
0.00 % 10.00 % 20.00 % 30.00 % 40.00 % 50.00 %
Q5- Does your organization conduct training sessions for the employees regarding the use of this mechanism?
Yes 85 %
No 51 %
Yes 49 %
Q2- What are the channels available in the system referred to in Q1, used to report any complaints / misconduct / grievances?
80.00 % 70.00 % 60.00 % 50.00 % 40.00 % 30.00 % 20.00 % 10.00 % 0.00 % |
Email |
Face to face meeting |
Hotline number
Open discussion forum
|
Other |
Q6 – How aware are employees of the existence of the mechanism specified in Q1?
Unaware 10 %
Moderately aware 31 %
Highly aware 21 %
Sufficiently aware 38 %
|
Q3- Was the person ' s identity kept anonymous while reporting a grievance through the mechanism specified in Q1?
Q7- According to you, how efficient is this mechanism?
80.00 % 70.00 % 60.00 % 50.00 % 40.00 % 30.00 % 20.00 % 10.00 % 0.00 % |
Yes, 67.70 %
Yes
|
No, 33.30 %
No
|
80.00 % 60.00 % 40.00 % 20.00 % 0.00 % |
Very effective |
Moderately effective |
Ineffective |
88 |
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