ACHIEVEMENT
BOTTOM BOX REDUCTION
>> >>
Moving agent from bottom box performers
Significant reduction of non-passing agents in both CSS & FCR over last 90 days in both sites .
CSS Agent under Target %
CSS
80 %
60 %
40 %
20 %
0 %
67 % 68 %
28 % 30 %
JULY |
DECEMBER |
JULY |
DECEMBER |
Before |
Current |
Before |
Current |
DR , KENNEDY GREENVILLE
ACHIEVEMENT
>>
>> >>
39 % decrease in failing agents in CSS in DR site .
38 % decrease in failing agents in CSS in GVL site .
Both sites continue to increase the % of passing agents in CSS .
FCR Agent under Target %
FCR
|
80 %
60 %
40 %
20 %
|
62 % |
30 % |
69 % |
30 % |
ACHIEVEMENT
>>
>>
32 % decrease in failing agents in FCR in DR site .
39 % decrease in failing agents in FCR in GVL site .
|
0 %
JULY |
DECEMBER |
JULY |
DECEMBER |
Before |
Current |
Before |
Current |
DR , KENNEDY |
GREENVILLE |
10 |
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