UPDATE on Partners:
Exemplars Project
The report produced by the Public Health Management Corporation (PHMC) evaluates seven
program areas and outlines quality indicators, strengths particular to congregation-hosted
programs, and, in some cases, potential barriers to such programs. Below is an example showing
some of the information gathered for feeding, shelter, and healthcare programs for the homeless.
For the full report, visit Partners for Sacred Places’ website: www.sacredplaces.org.
Feeding, Shelter, and Healthcare Programs
for the Homeless
Photo by Ashley Collinson
Quality Indicators
• Consistency of staff (particularly at management level)
• Holistic services offered on site (since homeless
individuals may be hesitant or unwilling to seek out these
resources on their own)
• Location is close to homeless populations
• Staff or volunteers are present during the entire time
shelter programs are open
• Shelter programs provide as much clean, light, and
inviting space as possible for individuals and families
• Child care available, to allow adults to avail themselves of other resources on site or in the
community
• Nutritious, healthy meals for feeding programs, rather than full reliance on volunteer
contributions
• Feeding programs operate when people — especially those who are working — need
them
• Healthcare programs offer a high standard of care to all patients
• Care is provided for chronic health problems, preventive care (screenings, exams), and
acute illness and injury
• Continuity of care and follow-up for healthcare programs
• Accountability of patients taking medications
• Protection of patient information confidentiality
• Plan for sustainability; the ability to maintain programs and funding requires planning and
“vision”
Congregational Strength
• Congregational volunteers can offer significant time and services
Experts Interviewed
• Assistant Vice President for Social Service Programs, PHMC
• Director of Transitional Services, HELP Philadelphia
• Clinical Director, Health Care for the Homeless Program, PHMC
Exemplary Program (pictured): Breaking Bread at Broad Street Ministry (Philadelphia, PA)
7 • Sacred Places • www.sacredplaces.org • Fall 2010