DESIGNATION
CERTIFIED APARTMENT PORTFOLIO
SUPERVISOR
The National Apartment Association Education Institute (NAAEI) offers this nationally recognized designation for
multi-site supervisors and experienced apartment managers with a CAM, ARM or RAM designation. To obtain a
CAPS designation you must: have worked as a multi-site supervisor for 24 months or be a CAM, ARM or RAM
designate in good standing with 24 months of management experience; successfully complete the five courses
listed below (which total 40 hours); and, meet all examination requirements, within 24 months of declaring your
candidacy for CAPS.
CAPS training covers: Legal Responsibilities and Risk Management; Financial Management; Property
Performance Management; Property Evaluation and Due Diligence; Effective Leadership.
CERTIFIED APARTMENT MANAGER
The on-site manager is a vital link between apartment residents and the community owners and investors. The
manager must provide satisfactory accommodations for the residents as well as a strong bottom line on the owners
investment. That’s why an increasing number of owners and investors are seeking NAA-designated CAM, Certified
Apartment Managers, to fill their staffing needs.
Established in 1972, and recently updated, the CAM program teaches students: Management of Residential Issues,
Legal Responsibilities, Risk Management, Human Resource Management, Fair Housing, Marketing, Property Maintenance for Managers and Financial Management. For over 30 years the CAM program has been in place to educate
and professionalize the rental housing manager.
NATIONAL APARTMENT LEASING
PROFESSIONAL
Leasing professionals are the first people prospective residents meet, and often their only impression of the
property staff. This course is designed to teach these professionals skills to help them become top producers.
The NALP course includes: • Keys to Success in Leasing • Telephone Presentations • Leasing and the Internet
• The Leasing Interview • Leasing Demonstration and Resolving Objections and more...
CERTIFIED APARTMENT MAINTENANCE
TECHNICIAN
Not included in
PEP Discount
CAMT training includes seven courses: The two non-technical courses consist of online learning followed by online practice scenarios; the five technical courses consist of hands-on classroom training followed by online practice scenarios.
Non-Technical Courses: Inside the Apartment Business; People, Projects and Profits
Technical Courses: Electrical Maintenance and Repair, Plumbing Maintenance and Repair, Heating, Ventilation
and Air Conditioning (HVAC) Maintenance and Repair, Appliance Maintenance and Repair, Interior and Exterior
Maintenance and Repair. Programs may be taken as standalone seminars or in full to earn the industry
designation. CAMT certificate candidates must have one year of apartment or rental housing maintenance
experience; successfully complete the seven courses and online content listed above (which total 90 ½ hours);
and meet all examination requirements within 24 months of declaring candidacy for CAMT.
CERTIFIED APARTMENT SUPPLIER
Suppliers are important liaisons to the multi-family housing industry. This course is designed as an opportunity for
suppliers to hear the everyday challenges faced by the apartment manager customer. Held in conjunction with the
CAM course, CAS students will learn: Management of Residential Issues; Risk Management; Financial Management
and choose from the following list of electives: Legal Responsibilities; Human Resource Management; Fair
Housing; Marketing; Property Maintenance for Managers as well as NAA’s Supplier Success Course.
CAS is designed for Vendor members who want to increase their industry knowledge and get a better
understanding of their multi-family housing customer’s needs. There are no pre-requisites to register for CAS,
and supplier members are encouraged to join their industry peers and enroll today.
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