Q & A QUADCARE
How do you think healthcare providers can better serve the LGBTQ + community, and what initiatives have you implemented at quadcare to promote inclusivity?
The biggest barrier for the LGBTQIAQ community accessing quality healthcare is provider attitudes. To address this, we ensure that our hiring process screens out workers with homophobic, transphobic, or interphobic biases. Once employed, our staff undergo sensitisation training and training on providing the necessary care. Additionally, all our clinics display the LGBTQIAQ flag, signalling to the community that we are a safe space.
What are your future plans for quadcare, and how do you see the organisation evolving to meet the changing healthcare needs of your community?
The future plan for quadcare is growth and expansion. We aim to set up more clinics across the country, building stronger relationships with stakeholders in the healthcare space, including government, organisations, media, and communities. Additionally, we plan to establish clinics in companies that want to support a healthier and more productive workforce.
Looking ahead to the next 5-10 years, what trends or innovations do you see shaping the healthcare industry, and how is quadcare positioning itself to adapt to these changes?
Looking ahead, I foresee significant advancements in healthcare accessibility, driven by technology. Virtual care, Artificial Intelligence, and mobile health capabilities will revolutionise patient engagement. Quadcare is a few steps ahead of its peers in already using some of these technologies and testing them out.
What are your thoughts on South Africa’ s plans to introduce a National Health Insurance( NHI) scheme, and how do you think this will impact private healthcare providers like quadcare?
National health coverage should be a non-negotiable. Primary and preventative healthcare should be prioritised if we are to see a healthier South Africa and drive healthcare costs down by ensuring that less people need to be hospitalised. This should not be done by government. Partnerships with the private sector is important. Mutually beneficial collaborations will ensure that our people receive the care the need. ■
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