Q & A LOOP are bundled and routed in the most efficient way, cutting down travel distance and saving both time and fuel. This not only reduces costs but also opens up the potential for more deliveries in a single day. Beyond the numbers, it’ s about creating operational visibility – giving teams the tools to proactively manage issues and make faster, better decisions. Everything we build aims to help businesses reclaim time and reduce waste so they can focus on what truly matters. overhead. The platform also allows for remote management, providing full visibility and control from anywhere. In fact, some of the largest grocery delivery companies in South Africa have scaled their operations using our technology, handling growing demand efficiently because they have the right tools in place. Without a strong tech backbone, scaling simply isn’ t possible – and that’ s where Loop makes the difference.
Enterprise customers often have unique and complex needs. How does Loop customise its solutions to meet these challenges while maintaining efficiency and scalability?
Our standard platform works exceptionally well for most clients, offering a cost-effective, scalable solution. But larger enterprises often come with unique operational complexities – specific constraints, exceptions, or ways of working that a one-size-fitsall solution can’ t address. For these clients, we take a hands-on approach. We spend time in their warehouses, shadowing drivers, and sitting in strategy sessions to fully understand their pain points. This allows us to tailor solutions that solve their specific challenges without sacrificing the scalability and reliability of our core product. It’ s about building meaningful, long-term partnerships and being genuinely invested in solving problems that matter to them.
Can you share a success story where Loop made a measurable impact for a major enterprise client?
One standout story involves an enterprise client using just our route optimisation API, not even the full platform. They shared feedback that their drivers experienced an 80 % boost in efficiency – which was incredible to hear. More broadly, our clients typically see a 20 % reduction in kilometres driven and significant fuel savings. Another inspiring example is an FMCG client whose business has grown year after year, without needing more drivers, all while reducing the distance they travel. That’ s exactly the kind of impact we aim for – helping businesses grow sustainably and efficiently.
Scalability is crucial for growing businesses. How does Loop’ s platform help enterprises expand into new markets or scale operations?
Scalability is baked into Loop’ s DNA. Our management console is designed to handle large volumes of deliveries and drivers without the need to expand back-office staff. This means companies can grow without ballooning their operational
Seeing the people at Loop grow, collaborate, and achieve amazing things fills me with pride.
As the founder, what has been the most rewarding moment in Loop’ s journey, and how has it influenced your vision for the company’ s future?
There have been so many rewarding moments, but I think they boil down to three areas: our people, our product, and our clients. Seeing the people at Loop grow, collaborate, and achieve amazing things fills me with pride. It’ s a bit like watching your child grow – being a new mom, I really relate to that feeling of constant awe at development and progress. On the product side, it’ s surreal to see an idea I had at 20 become a product that makes a real difference. And our clients – working with some of the biggest brands and seeing how our product genuinely helps them – that’ s incredibly validating. All of this pushes me to keep improving, to stay humble, and to make sure we’ re always innovating and staying ahead of where the industry is going.
What advice would you give to businesses looking to adopt software solutions?
Technology adoption is about more than just buying software – it’ s about how you implement it. You need all the right stakeholders involved, not just the IT team but also operations and the end-users. Clear KPIs are essential for measuring success and holding teams accountable. Change is hard – people naturally resist it – so businesses need to set the stage for success by ensuring the solution is practical, wellintegrated, and supported across teams. The most successful implementations I’ ve seen are those that take a holistic approach. ■
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