R&W Lindfield's Quarterly Book 34th Edition | Page 4

Richardson&Wrench Lindfield As we unveil our new look designs to the marketplace from April 23, we take a look at behind the scenes with Amanda Ward at a future focused brand reimagined. Amanda Ward R&W Group Development Manager IT’S HERE How can a franchise brand present itself as a boutique brand when the essence of the boutique operator is personalisation? Why is it important for R&W to differentiate itself from the approach taken by the larger real estate franchises? At R&W we have always maintained that our franchisees are the keepers of the brand and experts in their local market. So we have developed the brand in a way that presents scope for them to personalise their marketing and collateral yet still be consistent with the R&W design guidelines. We allow operators to choose the option that suits their market and business. This approach allows us to steer away from an industrial scale template approach that would rob our principals of the freedom to express their personality. It comes back to our core belief that real estate is about people. It’s important that there is room within our network for individuals to express themselves and for successful people to develop their own personal brand within the brand. We also see a growing preference for customers and agents to be part of something unique and special and not just part of the machinery. It’s a question of scale and R&W has the Goldilocks advantage of being just the right size to be able to offer a more flexible approach in this area of our business. 34th Edition