stage for Ryan , and he loved to perform . His fingerprints are all over the place , and his spirit will live on because of all the lives he touched .”
Committed to community
Despite the void that remains in the hearts of Ruckus team members , the Roysters are committed to honoring Pilz ’ s legacy by continuing to serve their local communities .
“ So many restaurants are only about the bottom line , but we ’ re about being involved and giving back to the community ,” Robert said . Whether it ’ s through the popular “ Raising a Ruckus ” campaign to benefit needy families during the Christmas season , fundraisers for local schools or food discounts for fire and rescue personnel , altruism abounds .
Thoughtful owner involvement is perhaps the biggest factor in the ongoing success of the Ruckus brand .
“ We have low staff turnover because we treat each team member like they are one of our own children ,” said Ashley .
Robert also believes the work environment at Ruckus is uniquely special .
“ The culture we have created is seen in the way we treat our staff and the staff in turn treats our guests ,” he said .
When it comes to the importance of delivering good customer service , Robert doesn ’ t mince words .
“ If you are in this business just to make money , it will not succeed . You must have a servant ’ s heart .”
That humble approach has yielded tremendous loyalty from clientele for years .
“ We see some guests three to five times a week , and we know them by name ,” he said .
Choose your own toppings to customize the Ruckus Nachos .
The Hendricks Holiday , left , made with housemade tonic , and Strawberry Lemonade , with berry-infused vodka .
Fried mozzarella sticks are lightly breaded and served with original Ruckus marinara .
Not just bar food
No doubt those customers and others appreciate the extensive menu that runs the gamut from specialty pizzas and pastas to
continued on page 48
CARY MAGAZINE 47